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Spirit Goes to Denver, But Why?

Spirit Goes to Denver, But Why?

The next stop for Spirit’s growth train here in the US is in an unlikely place . . . Denver. Why would Spirit go into a market where there’s certainly no shortage of capacity? Something tells me that the airline wants to send Frontier a message. Spirit will begin daily service from Denver to Ft [...]

Who the F*&@ is PEOPLExpress?

Gather ’round, kids, because it’s story time. Today, I’ll tell the story of a once bright star that burnt out quickly. But not everyone believed it burnt out – some thought that it secretly retained its glow, just waiting to be reborn. Now, 25 years later, it’s happening, well, sort of. This is the story [...]

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Cranky on the Web (February 13 – 17)

“Cranky Flier” Explores Decline in Small City Airline Service – Part 2 of 2 – ExpertFlyer Hot Topics In part two of this series, I look at the government programs to help keep small service, primarily Essential Air Service. The conclusion? These aren’t going to cut it – and in fact, can do damage. Don’t [...]

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Topic of the Week: Are Upgrades Worth It?

We’ve had a couple of interactions with upgrades lately and more often than not, mileage upgrades are becoming less useful. First, we had someone flying Delta to Europe. The “M” fare that Delta requires you buy to use an upgrade with SkyPesos was so high that it was only a couple hundred dollars more to [...]

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Visiting American’s Flagship Check-In, Other New Lobby Areas at LAX

American recently decided to revamp its check-in lobby at LAX, and the result is going to be the blueprint for all of American’s hubs. American invited me to come on up and take a look last week. The highlight? The Flagship check-in service for the fancy pants travelers. I also got an update on a [...]

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Visiting American’s Flagship Check-In, Other New Lobby Areas at LAX

American recently decided to revamp its check-in lobby at LAX, and the result is going to be the blueprint for all of American’s hubs. American invited me to come on up and take a look last week. The highlight? The Flagship check-in service for the fancy pants travelers. I also got an update on a [...]

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Southwest’s Uniquely Customer-Friendly AirTran Merger Plan

Today is Valentine’s Day, so how about a little LUV story? One of the things about Southwest’s takeover of AirTran that I like the most is the transition plan. The way it’s being done is incredibly customer-friendly, and it’s likely to have a very minor impact on travelers, unlike what happens in most mergers. That [...]

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Southwest’s Uniquely Customer-Friendly AirTran Merger Plan

Today is Valentine’s Day, so how about a little LUV story? One of the things about Southwest’s takeover of AirTran that I like the most is the transition plan. The way it’s being done is incredibly customer-friendly, and it’s likely to have a very minor impact on travelers, unlike what happens in most mergers. That [...]

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Frontier’s New Plan Shrinks the Midwest, Grows Colorado

Frontier has been moving on its plan to reinvent itself very quickly, and last week it rolled out some big changes that will fall into place over the next few months. In short, the old Midwest Airlines hubs are shrinking while it grows its presence in Colorado where competitors aren’t. This airline is going to [...]

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Cranky on the Web (February 5 – 10)

Jetwhine Tries to Out-Cranky the Cranky Flier – JetWhine Rob over at JetWhine had a painful experience dealing with American/Iberia on a codeshare so he gave me a ring to vent. You can listen to the 11:27 podcast over on his website. New DOT Regulations Could Kill This Annoying Airline Fee – Conde Nast Daily [...]

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